In your Account Settings, you can set your default viewing settings. When your rentals are imported, these are the default settings that will apply to your rentals. You will have the ability to change these on a rental by rental basis. Click the toggle buttons to change the settings according to your requirements.
The Self-Access Viewings option is for rentals where the tenant lead will show themselves the rental (as opposed to the property manager or a leasing agent showing the rental). Typically, self-access viewings are facilitated by a CodeBox or lockbox mechanism. To indicate your rental will allow for self-access viewings, toggle it on.
Note: To be able to turn Self-Access Viewings on for any of your rentals, it must be turned on here in your Account Settings.
The most common selection is CodeBox (any lock boxes ordered through us will be CodeBox). If you're using mechanical lock boxes, you'll choose the Combo lock box option.
Note: If you will be using CodeBoxes and did not order them through us, you'll want to get those transferred so you can use them through Tenant Turner.
The default time tenant leads will be able to schedule viewings is 8:00 AM to 9:00 PM. Those times may be adjusted here.
Please Note: If you'd like to change the time to be earlier than 8:00 AM or later than 9:00 PM and you're using CodeBoxes, you'll need to change the times manually on the CodeBox.
Please note: If a lead arrives 90 mins before or after their scheduled appointment time, Tenant Turner will not provide the lead with their access code. We will also not provide a lead with their access code if they arrive before or after the Self-Access timeframe that is indicated under your Account Settings (i.e 8am-9pm).
Set Appointments is most common where a pre-qualified tenant lead can schedule their viewing and be automatically accepted for that viewing. Take Requests is the other option that requires the pre-qualified tenant lead to request times that must be approved by the property manager.
Self-Access Viewing Instructions
You may change the access instructions we provide to the tenant lead. This field is optional.
Require Government ID
You may choose to require the tenant lead to upload a copy of his or her driver's license or government ID in order to schedule a self-access viewing. You can view the uploaded photo from the lead's detail page when you click on the lead's name from the Leads dashboard.
If someone will show the rental in person, then In-Person Showings should be enabled and the fields that follow should be completed.
Note: To be able to turn In-Person Showings on for any of your rentals, it must be turned on here in your Account Settings.
Maximum Showings per Time
The maximum number of people that will be permitted to view the property at any one time (e.g. 1 for one-on-one showings, 5 for small group showings, or 20+ for an open house).
The amount of time you're giving yourself to show the rental during a showing.
The minimum amount of time a property manager requires as advance notice from a tenant lead who wants to book a showing (e.g. 4 hours for same day showings, 16 hours for next day showings, or 24 hours for a full day's notice).
Buffer Before Showing
This allows the property manager to set themselves some time to travel to the property and prepare it for showing.
If you'd like to schedule only one time slot per day, set the limit to once per day. If you'd like to schedule your showings to fit within a single trip, set the limit to one trip per day. In this case, we'll attempt to cluster together as many showings for a particular rental as possible. For example, if you have a showing at 10:00 AM, we'll open up the time slots before and after at 9:30 AM and 10:30 AM.
We attempt to confirm with every tenant lead via email and text ahead of the scheduled showing. If the tenant lead does not confirm, we have a couple options. We can automatically cancel the appointment or we can notify the property manager via email. You can also set how many hours ahead of the scheduled showing you'd like to cancel or receive the notification.
Optional Showing Details
These are not common, but you have the ability to add an address override (if you'd like to meet the tenant lead at a leasing office or some other location first), showing instructions (if there's anything you'd like the tenant lead to know ahead of the showing), and/or require them to upload their government ID.