If you're experiencing low lead flow, the first thing to do is make sure there's not an issue with syndication. If you are syndicating using Tenant Turner, you can check the syndication settings for a rental under the rental settings, as seen below.

A great report to check your syndication status is the Zillow Syndication Report. For more details on this report, check out this article!

Are you receiving any inquiries directly to your email?  If so, that may indicate that something is off as Tenant Turner should be receiving those inquiries.  You can chat with the Tenant Turner support team or email support@tenantturner.com and we can help determine what may be going on.

If the listing is set up correctly and you're still not receiving as many leads as you'd like, below are a few other items you can check into:

  • Manually post to Craigslist and Facebook Marketplace.  To post there, you'll want to use your Tenant Turner phone number and your listings page.  These can be found in the Rentals > Listing Information section of your account.

  • Consider paying for additional listings to Rentals.com through Rentpath.

  • If you have a Zillow contract, make sure your Tenant Turner listings feed is connected and leads are being routed to Tenant Turner.

  • Some listing sites have specific listing requirements so to ensure your listing gets posted, make sure to check the quality of your listing. This can involve the photo quality and quantity, body of the marketing description, amenities, etc. This article gives more detail on this topic for Zillow.

  • Reevaluate the pre-qualifying questions for that particular rental in Tenant Turner. If you see that leads are being archived for a common reason for the majority, that is something to take into consideration!

  • You can turn off the pre-qualifying questions for a rental in Tenant Turner. By default, the pre-qualifying questions are on and we'll filter your leads based on your selections for that rental so only the most qualified leads can schedule a viewing.  This naturally decreases the number of leads you see as typically you'll only see those leads that meet the qualifications.  If low lead flow is a concern, you can try turning these questions off so every lead has the opportunity to schedule a viewing.  If you'd like to turn the pre-qualifying questions off, chat with the Tenant Turner support team from within Tenant Turner or email support@tenantturner.com. 

Feel free to reach out to our support team for any additional questions!

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