In order to reduce no-shows, we request that leads confirm their appointments, and we send them a reminder via text and email. You can customize the timing of those notices and determine what the system will do in the event an appointment is not confirmed. These preferences are configurable by an Administrator within your Account Settings for In-Person Viewings.
Unconfirmed Action: How many hours before the showing time should we automatically cancel or notify the property manager if the lead has not confirmed his or her showing?
Confirmation Request: How many hours before the unconfirmed action should we send the the lead a text and email request to confirm?
Reminder: How many hours before the unconfirmed action should we send the lead a text and email reminder?
If the tenant lead does not confirm, we have a couple options. Tenant Turner can automatically cancel the appointment or we can notify the property manager via email. You can set how many hours ahead of the scheduled showing you'd like to cancel or receive the notification.
By default, we attempt to confirm with every tenant lead via email and text 24 hours ahead of the scheduled showing. This setting can be adjusted to have leads confirm either 2, 4, 24, or 48 hours prior to their scheduled time!
Here's an example of what leads get via email:
Here's an example of the text we send:
To confirm via text, a lead must reply with the confirmation code we send. However, if the lead responds with the word "confirm" or even "C" or "confirmado," we can still recognize that, and our system marks the lead as confirmed.
When a lead does confirm, by default we will send an additional reminder via email and text 2 hours ahead of the scheduled showing. This setting can be adjusted to send the lead a reminder either 2, 4, 24, or 48 hours prior to their scheduled time, so if you'd rather a Reminder go out before the Confirmation Request, you have the flexibility to configure it as such.
Once a lead confirms, we'll text them any showing instructions you've included, and their status will change to Confirmed in Tenant Turner.
If you've spoken with a lead and you know they'll be there, you can manually confirm a showing on a lead's behalf by following these instructions.