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Deactivate a rental
Deactivate a rental

When you've filled a vacancy, deactivate the rental to notify and redirect the leads to another rental.

Shay Haynes avatar
Written by Shay Haynes
Updated over a week ago

Summary of the deactivation process:

If you import rentals from a property management software:

  1. In your property management software, take the rental off market

  2. In Tenant Turner, refresh the import

  3. Click the DEACTIVATE button for that rental

  4. Complete the deactivation form

  5. Click the Deactivate button

If you manually create rentals in Tenant Turner:

  1. Click the rental settings

  2. Toggle the "Rental is active" to off

  3. Scroll down and turn off the viewing methods, turning on the waitlist

  4. Click 'Save'

  5. Complete the deactivation form

  6. Click the Deactivate button.

How you should deactivate a rental depends on whether you use your backend property management software (e.g. Buildium, Rent Manager, FreeRentalSite) to import (add your rentals) or are manually adding them to Tenant Turner?

If you are importing from a property management software:

You have to take the rental off market in your property management software first. If you don't, with the next import we'll see this rental still in your property management software's list of active rentals and we'll mark the rental as ready to activate.

  1. In your property management software, take the rental off market and turn off syndication / unpublish the listing.

  2. In Tenant Turner, run an import so Tenant Turner can get in sync with your backend property management software. The rental you just took off market will be marked as ready to deactivate on the Rentals page.

  3. Click the DEACTIVATE button under to that rental.

  4. Complete the deactivation form and click the Deactivate button.

Note: The wording in each property management software is different for deactivating a rental. Below are a few examples of what the call to action button may be labeled as in your property management software:

  • Buildium Showings Coordinator: 'delist' and then be sure to follow the pop up to deactivate the rental in Tenant Turner

  • Propertyware: 'unpublish' and then refresh your import in Tenant Turner

  • Appfolio: 'unpost from website' and then refresh your import in Tenant Turner

If you are manually adding your rentals to Tenant Turner:

  1. In Tenant Turner, click on the rental settings

  2. Change the toggle "Rental is active" to off.

  3. Scroll down and turn off the viewing methods, turning on the waitlist.

  4. Click 'Save'

  5. Complete the deactivation form and click the Deactivate button.

When deactivating a rental you have the option to send all the tenant leads for that rental an email telling them the rental is no longer available. If you choose to notify the leads the rental is no longer available, we also allow you to redirect those tenant leads towards your other rentals that may be of interest. You can customize the message if you wish. Also, you optionally can indicate to which tenant the rental was rented (this is for your own records and is not revealed publicly); we will not email the deactivation notice to this person.

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