How to Transition from Rently to Tenant Turner

When you create your new Tenant Turner account, we’ll purchase a local phone number and create a new email address so all of your tenant leads are funneled into your new account automatically. We’ll work with you to import your listings, decide the best syndication configuration, and you'll have access to create the appropriate users for account access.

Lockboxes:

Order lockboxes through Tenant Turner so the order can process and ship to you as soon as possible. Please keep in mind that turn-around time for new lockbox orders will take 7-10 days from order placement to delivery. Order lockboxes through the Add-ons page of your new Tenant Turner account.

Once you have ordered your lockboxes, schedule and complete your personalized training with the Tenant Turner Customer Success Team.

Syndication:

Update your syndication settings so leads start flowing into Tenant Turner. Once you make the necessary changes, it can take 24 to 48 hours for listing sites like Zillow to update.

  • If you are syndicating from Rently, turn off their syndication. This does not impact any leads or showings in your Rently account.

  • If you are syndicating from your property management software (i.e. AppFolio, Buildium, Propertyware) then swap out your old Rently email address and phone number for your new Tenant Turner contact information. This can be found in your Tenant Turner account under the Rental section > Listing Information tab.

Note: If you have a paid agreement with the Zillow Group then you’ll need to notify Zillow that your listings will be coming from Tenant Turner moving forward and request they connect the Tenant Turner feed with your unique Feed ID. Your Feed ID will be the numeric portion of your Tenant Turner listings email address found under your Rentals section > Listing Information tab. Please reach out to rentalshelp@zillowgroup.com to request the proper feed connection.

Phone system:

If you had your phone system (i.e. Grasshopper, RingCentral) forwarding calls to your Rently phone number, update call forwarding to use your Tenant Turner phone number. These help articles will walk through setting up your phone system: Forward calls from Grasshopper; Forward calls from RingCentral

Rentals and showings:

Activate each of your imported rentals in Tenant Turner by assigning them to the appropriate property manager and lockbox if utilizing self-access. Note: Keep the rental on the Wait List if you are waiting for lockboxes to be delivered.

You can manually add existing Rently showings into Tenant Turner by going to the rental, adding a lead and selecting the option to 'Skip pre-qualification and just schedule' (3rd option down).

  • When manually adding these scheduled Rently showings in Tenant Turner, it is best to reach out to those leads personally just to let them know that they’ll be getting new appointment details to avoid confusion.

  • Once scheduled showings have been added to Tenant Turner, make sure to cancel those within Rently.

  • Alternatively, you can wait for those showings to complete through Rently.

If you have any question, reach out to our support team at support@tenantturner.com. We're so glad you're here!

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