Lead Experience

Learn about the Tenant Turner process from a tenant lead's point of view!

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7 articles in this collection
Written by Brandon Anderson, Jenny Abercrombie, Layne Kiser and 3 others

Why do our Zillow lead invitations look strange?

When looking at messages in Zillow Rental Manager, you may notice lead invitations with long links. That is not what the lead will see!

Written by Mary-Elise Jennings
Updated over a week ago

Lead flow: Self access viewings

What does the timeline of events look like for the lead for self access viewings?

Written by Shay Haynes
Updated over a week ago

Lead flow: Online listing

Here's what the full lead cycle looks like from the time the lead inquires online to when they arrive at the showing.

Written by Jessie Carter
Updated over a week ago

Lead flow: Automated leasing line

How your Tenant Turner phone number works when a lead calls in

Written by Layne Kiser
Updated over a week ago

Lead Screening Questions

Review the questions leads are asked by Tenant Turner

Written by Jenny Abercrombie
Updated over a week ago

Service animals

Having a service animal will not disqualify a tenant lead

Written by Brandon Anderson
Updated over a week ago

How can I test to see what leads see?

Testing the lead experience.

Written by Brandon Anderson
Updated over a week ago