Getting Started

These articles will get you up and running with Tenant Turner in short order.

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26 articles in this collection
Written by Brandon Anderson, James Barrett, Anne Philp and 2 others

Getting Started Basics

Welcome to Tenant Turner!

Next steps after signing up for Tenant Turner such as scheduling your training and updating your listing contact information.

Written by Anne Philp
Updated over a week ago

Training video: Tenant Turner overview for account administrators

This training video covers everything admins need to know to use Tenant Turner.

Written by Jenny Abercrombie
Updated over a week ago

Sign in

The all-important first step of signing in.

Written by Brandon Anderson
Updated over a week ago

Manage users

Account administrators can add, edit, and delete users.

Written by Brandon Anderson
Updated over a week ago

Manage your profile

Edit your email, phone number, and photo.

Written by Brandon Anderson
Updated over a week ago

Manage your password

Forgot your password? Want to change your password?

Written by Brandon Anderson
Updated over a week ago

Use a shared portfolio

If each of your rentals can be shown by multiple leasing agents, you may want to set up one portfolio for them to share.

Written by Brandon Anderson
Updated over a week ago

Tenant Turner account billing

You can now add multiple forms of payment and access invoices with the new billing page updates!

Written by Layne Kiser
Updated over a week ago

Account Settings

Account settings: qualifying restrictions

Written by Anne Philp
Updated over a week ago

Account Section

Written by Brandon Anderson
Updated over a week ago

Account Settings: Viewings

Written by Anne Philp
Updated over a week ago

Take Requests vs. Set Appointments

Written by Jenny Abercrombie
Updated over a week ago

Showing Confirmations for Leads

To reduce the likelihood of no-shows, we ask leads to confirm their appointment, and we will send out a reminder notification as well.

Written by Layne Kiser
Updated over a week ago

Custom Screening Questions

Add your own questions to the pre-qualifying questionnaire

Written by Jenny Abercrombie
Updated over a week ago

User Settings

How do I connect my Google or Office 365 Calendar to my Tenant Turner user account?

Written by Brandon Anderson
Updated over a week ago

Manage User Notifications

Control which actions will send alerts to your email

Written by Jenny Abercrombie
Updated over a week ago

Copy other users on notifications

Would you like another email address to receive copies of your emails and calendar notifications?

Written by Anne Philp
Updated over a week ago

Showing appointments on phone calendar

Use the Also Notify Email Address on your profile to send copies of appointments to your personal email address so it appears on your phone.

Written by Brandon Anderson
Updated over a week ago

Leasing Line

Automated agent for phone calls

How the automated agent works when a lead calls in

Written by Brandon Anderson
Updated over a week ago

Turn off automated leasing line

If you'd rather use your own phone number to field lead calls, just let us know!

Written by Jenny Abercrombie
Updated over a week ago

We don't have a phone tree but want one. Who do you recommend?

Written by Brandon Anderson
Updated over a week ago

Forward calls from Grasshopper

Configure your Grasshopper extension to forward calls to Tenant Turner.

Written by Brandon Anderson
Updated over a week ago

Forward calls from RingCentral

Configure your RingCentral account to forward calls to Tenant Turner.

Written by Brandon Anderson
Updated over a week ago

Tenant Turner Add-Ons

Tenant Turner Add-Ons

Learn more about Messages, Leasing Line Call Center, Electronic Lockboxes, and Smart Locks.

Written by Anne Philp
Updated over a week ago

Tenant Turner Messages

Text message leads from Tenant Turner instead of using your own cell phone.

Written by James Barrett
Updated over a week ago

VirtuallyIncredible Leasing Line

Overview of the leasing line call centered provided by VirtuallyIncredible

Written by Brandon Anderson
Updated over a week ago