We're sorry you're having trouble with your SentriLock lockbox. Below are steps to generate a Cardless Clock Code to reset your SentriLock lockbox.
Navigate to the SentriLock Access page of your account.
Click "Get Code" under the appropriate serial number.
Select "Cardless Clock Code" as the Code Type
Click "Get Code" to generate the Cardless Clock Code.
Note: the Cardless Clock Code is time sensitive, so you will need the lockbox in hand when generating this code in order to enter it into the lockbox at that time.
If the Cardless Clock Code to reset the lockbox does not correct the issue, please complete the SentriLock lockbox troubleshooting questionnaire. We'll ask some quick questions to better understand the problem and hopefully provide the steps to resolve the problem. If the issue cannot be solved by the suggestions in the form, you will be asked to provide more information and our team will help troubleshoot further.
Additionally, each SentriLock lockbox is covered under a 6-year warranty. Please follow this link to review the Tenant Turner SentriLock Limited Hardware Warranty